| Entry Requirement | Preferable Grades A-C GCSE, NVQ Level 2, or equivalent |
| Age | 16+ |
| Duration | Approximately 12-18 months |
| Start | Any time during the year |
| Details | The programme content will give you advanced understanding and skills relating to the customer service industry such as improving relationships, problem solving, service partnerships |
| Job Prospects | Team Leader, Manager, Senior Advisor, Supervisor |
| Status | Apprenticeship / Employment |