The concept of business administration encompasses all aspects of administrative services, customer service, effective team working and operating as part of a business environment.

This includes everything from business management to marketing of the goods and services being offered. Managing and improving your performance and effective communication skills.

NVQ Level 2 Certificate in Business and Administration

Entry Requirement: Preferable Grades A-G GCSE or equivalent.

Duration: Approximately 12 months

Details: The programme content will include enhancing basic understanding and skills relating to office based practice such as finance, customer service, storing and retrieving information, IT, using telephone systems, producing documents.

Job Prospects: Office clerk/administrator, receptionist, telephonist, finance assistant.

NVQ Level 3 Diploma in Business and Administration

Entry Requirement: Preferable Grades A-C GCSE, NVQ Level 2, or equivalent.

Duration: Approximately 12-18 months

Details: The programme content will include enhanced skills in IT, finance, supervisory and management of office based duties and teams, project management.

Job Prospects: Administrator, office supervisor, co-ordinator, office manager.