Award in Customer Service Level 2

Entry Requirement: Preferable Grades A-G GCSE or equivalent.

Duration: Approximatley 12 months

Details: The programme content will give you understanding and skills relating to the customer service industry.

Job Prospects: Customer Service, Customer Relations, Assistant, Customer Advisor – Hotels, supermarkets, conference centres, banks, etc.

Customer Service Level 3

Entry Requirement: Preferable Grades A-C GCSE, NVQ Level 2, or equivalent.

Duration: Approximately 12-18 months

Details: The programme content will give you advanced understanding and skills relating to the customer service industry such as improving relationships, problem solving, service partnerships.

Job Prospects: Team Leader, Manager, Senior Advisor, Supervisor.