Category
Business Skills
Course Type
Personal Development
Price Per Delegate
£345 +VAT
Public Scheduled Course
Price Per Course
£1,295 +VAT
On-Site at Customer Premises, Max 10 Delegates
Duration
1 Day
Full/Part Time
Part Time
Provider
Book courseThis course is intended to give people the skills they need to communicate their position, opinions and feelings confidently and assertively. It is also suitable for those recently promoted who require confidence in communicating in new, or perhaps challenging, situations.
Objectives:
The course is a very practical course which investigates how to recognise different behavioural styles and the benefits of using assertive techniques when communicating and negotiating with colleagues, management and customers.
By the end of the course delegates will have participated in a number of practical activities applying the techniques covered during the course.
- Where Confidence Comes From
- The JOHARI Window
- Life Birth Position
- DISC Behavioural Analysis
- Implications of Behavioural Styles
- Your Style Under Normal & Pressure Circumstances
- What is Assertiveness?
- The Difference between Assertion & Aggression
- Understanding Passive & Aggressive Behaviour
- Rights & Responsibilities
- Turning Limiting Beliefs into Assertive Ones
- Recognising Triggers
- The Steps to Assertiveness
- Verbal & Non-Verbal Communication
- Effective Use of Voice & Words
- Establishing Rapport
- Basic Assertion
- Objective vs Subjective
- Empathy & Lead In Assertiveness
- Consequence Assertiveness
- Using the DESC Script
- Discrepancy Assertion
- Handling Requests
- Expressing Doubts & Disagreements
- Being Assertive with Aggressive People
- Disagreeing with Others Positively
- Averting Conflict
- Constructive Criticism
- The Four Colour Behavioural Styles Matrix
- How Different Behavioural Styles Communicate
Book a course
Fill in your information to book this course. The information you provide on this booking form may be passed to funding bodies, in line with the Data Protection Act 1998, and may be shared with other training providers and possible employers for the purpose of administration, statistical and research purposes.
If you just wish to enquire about this course click here
